About us
We are a team of eCRM and Marketing Automation experts and a proven partner for global brands. As part of They Digital, benefit from 18 years of experience in the European market.
We are a partner of leading automation and personalization platform providers.
Discover our projects
How can we help you?
Our competencies
01
Marketing
Automation
Tailor-made automation of marketing and purchase paths based on real-time customer data and behavior.
Tailor-made automation of marketing and purchase paths based on real-time customer data and behavior.
02
AI personalisation
Personalisation of content and campaigns using artificial intelligence, machine learning and behavioural data.
Personalisation of content and campaigns using artificial intelligence, machine learning and behavioural data.
03
Omnichannel
communication
Integrated omnichannel communication across digital channels: email, SMS, MMS, RCS, web push, mobile push, WhatsApp, and onsite activities.
Integrated omnichannel communication across digital channels: email, SMS, MMS, RCS, web push, mobile push, WhatsApp, and onsite activities.
04
Loyalty
programmes
Creating loyalty programmes and automating the management of loyalty programmes and offers available to customers.
Creating loyalty programmes and automating the management of loyalty programmes and offers available to customers.
05
eCRM strategies
& consulting
CRM strategy, business consulting and training to support customer relationship development.
CRM strategy, business consulting and training to support customer relationship development.
06
Analytics and
optimisation
Data analysis, predictive analytics, KPI monitoring, and customer journey optimisation.
Data analysis, predictive analytics, KPI monitoring, and customer journey optimisation.
07
Mobile App
Marketing
Campaign automation and content management in mobile applications.
Campaign automation and content management in mobile applications.
08
Database
Management
Customer segmentation, data verification, bulk contact editing, consent management.
Customer segmentation, data verification, bulk contact editing, consent management.
09
Design & IT
Development
Creative design, content creation, HTML coding. Template development and optimisation, native script support, MA/eCRM platform implementation, data integration.
Creative design, content creation, HTML coding. Template development and optimisation, native script support, MA/eCRM platform implementation, data integration.
10
Full support for eCRM tools and processes
From strategy to execution, we implement, integrate, and develop solutions that increase sales, retention, and CLV.
From strategy to execution, we implement, integrate, and develop solutions that increase sales, retention, and CLV.
01
Marketing
Automation
Tailor-made automation of marketing and purchase paths based on real-time customer data and behavior.
Tailor-made automation of marketing and purchase paths based on real-time customer data and behavior.
02
AI personalisation
Personalisation of content and campaigns using artificial intelligence, machine learning and behavioural data.
Personalisation of content and campaigns using artificial intelligence, machine learning and behavioural data.
03
Omnichannel
communication
Integrated omnichannel communication across digital channels: email, SMS, MMS, RCS, web push, mobile push, WhatsApp, and onsite activities.
Integrated omnichannel communication across digital channels: email, SMS, MMS, RCS, web push, mobile push, WhatsApp, and onsite activities.
04
Loyalty
programmes
Creating loyalty programmes and automating the management of loyalty programmes and offers available to customers.
Creating loyalty programmes and automating the management of loyalty programmes and offers available to customers.
05
eCRM strategies
& consulting
CRM strategy, business consulting and training to support customer relationship development.
CRM strategy, business consulting and training to support customer relationship development.
06
Analytics and
optimisation
Data analysis, predictive analytics, KPI monitoring, and customer journey optimisation.
Data analysis, predictive analytics, KPI monitoring, and customer journey optimisation.
07
Mobile App
Marketing
Campaign automation and content management in mobile applications.
Campaign automation and content management in mobile applications.
08
Database
Management
Customer segmentation, data verification, bulk contact editing, consent management.
Customer segmentation, data verification, bulk contact editing, consent management.
09
Design & IT
Development
Creative design, content creation, HTML coding. Template development and optimisation, native script support, MA/eCRM platform implementation, data integration.
Creative design, content creation, HTML coding. Template development and optimisation, native script support, MA/eCRM platform implementation, data integration.
10
Full support for eCRM tools and processes
From strategy to execution, we implement, integrate, and develop solutions that increase sales, retention, and CLV.
From strategy to execution, we implement, integrate, and develop solutions that increase sales, retention, and CLV.
They trusted us
Why 5BONSAI?
Our DNA is a combination of a strategic and creative approach using the potential of data and technology.
As an end-to-end eCRM partner, we proactively support brands by building coherent ecosystems that combine automation, personalisation and omnichannel communication.
Thanks to our experience and the trust of global clients, we help to effectively develop eCRM activities and achieve real business results.
0+
CRM and Marketing
Automation experts
0
Markets served
in Europe
0+
Marketing Automation
campaigns completed
0M
Users in the databases
we work on
Working with 5BONSAI means, above all, quick response, efficient implementation and a good understanding of our needs in the area of eCRM. The team works quickly, flexibly and with great commitment, which translates into effective cooperation. We appreciate their professional service and partnership approach.
Justyna Szymańska
Club Communication and Campaign Specialist, Nespresso
Thanks to its understanding of our business, 5BONSAI implemented a new tool and created a strategy that optimized our sales processes. As a result, we expanded our cooperation to new markets, doubling our targets and achieving an ROI of 850%. We are extremely satisfied with the results and wholeheartedly recommend 5BONSAI.
Jan Wójciński
Omni-channel Manager Crocs & Heydude at INTERSOCKS
A holistic and innovative approach, experience, and proficiency in using our technology and the Synerise system distinguish our cooperation with 5BONSAI. They are an experienced partner that brings value to their clients' businesses.
Julian Lubański
Head of Partnerships, Synerise
For many years, we were looking for an agency that could translate the possibilities of Marketing Automation into our specific business needs without e-commerce. The 5BONSAI team met these expectations. Thanks to their commitment, communication with consumers has become more personalized and effective.
Ewelina Orzeł
Spectrum Brands
We have been working with 5BONSAI in the area of management and maintenance of our own database since 2021. The agency has proven itself to be a reliable partner. Their knowledge of Salesforce technology is invaluable to us when working with many brands in the Nestlé portfolio. We recommend 5BONSAI as a competent CRM and Marketing Automation partner.
Anna Mrówczyńska
E-business Manager, Nestlé
We began our collaboration at the start of 2021 with the aim of acquiring new users and activating loyal customers. The experts at 5BONSAI introduced a number of improvements and automation rules, streamlining communication with consumers. We started with seven brands, and today we serve ten, with more planned.
Kamil Zajęcki
CRM and Data Management Senior Specialist, Pernod Ricard
From the very beginning of our cooperation, 5BONSAI has demonstrated professionalism and understanding of our needs in the areas of direct communication, marketing automation, and support for the Żappka loyalty program. The implemented solutions have enabled hyper-personalization and improved conversion rates.
Anna Graczyk
User Acquisition & Marketing Automation Team Manager, Żabka
Technology partners
Salesforce
As a certified Salesforce partner, we support companies in the digital transformation of marketing, using the Marketing Cloud tool to create advanced automation and personalisation of communication in real time.
Synerise
In partnership with Synerise, we implement solutions based on data, artificial intelligence, machine learning and automation, increasing the effectiveness of omnichannel marketing activities, which has a direct impact on our clients' sales results.
Bloomreach
With Bloomreach, we help companies create unique shopping experiences through personalised marketing campaigns, combining customer data with intelligent automation.
SAS
Working with SAS, we provide advanced analytics and AI solutions, supporting organisations in making informed and accurate strategic and business decisions.
